Returns & Warranty Policy

Our Returns Policy

Thank you for shopping with Peckish. Please unpack your parcel and check the contents as soon as possible after delivery.

If you are not entirely satisfied with your purchase or have changed your mind, you may return any unused item within 30 days for a full refund.

Before returning anything, please contact our Customer Service team so we can discuss your options and confirm the correct return address:

Email:

customerservice@peckishbirdfood.com

Phone:

For purchases made on the Peckish online shop:
01480 774555
For products purchased through other retailers (in‑store or online):
01480 443789

 

Returns – Direct Purchases (Peckish Online Shop)

If you purchased directly from the Peckish online shop, you may return any unused item within 30 days for a full refund.

Items must be:

  • Unused
  • In the same condition you received them
  • In their original packaging

Returns should be sent to:

Peckish, Pexton Rd, Driffield YO25 9FR

Please retain proof of return until your refund has been processed, as items remain your responsibility until received by us.

Please contact Customer Services before sending anything back so we can confirm the correct return address and discuss suitable return options.

 

Refund Eligibility (Direct Purchases)

If a fault is confirmed with an item purchased directly from the Peckish online shop:

  • Where the issue is reported within 28 days of delivery, we will offer a full refund or a replacement, depending on your preference.
  • Where the issue is reported after 28 days, we will review the issue and offer an appropriate resolution in line with your statutory rights, which may include a replacement or refund where applicable.

This applies to items that arrive damaged, faulty, or not as expected.

 

Returns – Purchases from Other Retailers (In‑Store or Online)

If your Peckish product was purchased from another retailer, change‑of‑mind returns are handled by the retailer under their returns policy.

If your product has arrived damaged or is faulty, please contact the retailer in the first instance, as they are responsible for the contract of sale.

If you believe your guaranteed item has developed a fault, please contact the relevant customer service team with the details below so we can assist.

Please include:

  • Where and when the item was purchased
  • A brief description of the issue
  • Photos clearly showing the problem

Depending on the nature of the issue, we may arrange an inspection, repair, or replacement in line with the applicable guarantee.

 

Damages and Issues

Please check your items as soon as you receive them and report any issues or damage as soon as reasonably possible. Prompt reporting helps us assess the issue quickly and support you efficiently.

We may ask for photos so that we can understand what has gone wrong and advise the most appropriate next steps.

 

Items Purchased Directly from the Peckish Online Shop

If an item purchased directly from the Peckish online shop is confirmed as faulty, damaged, or not as expected:

Bird Food

  • Where the issue is reported within 30 days of delivery, we will offer a full refund or a replacement, depending on the circumstances.
  • Bird food will only be accepted for return if the packaging is unopened and unused, unless the product is confirmed as faulty or damaged on arrival.

Bird Feeders and Non‑Food Items

  • Where the issue is reported within 30 days of delivery, we will offer a full refund or a replacement, depending on your preference.
  • After 30 days, we will review the issue and offer an appropriate resolution in line with your statutory rights.

If we request an item to be returned for assessment, we will advise you of the most suitable return method. Any reasonable return postage costs incurred for confirmed faulty or damaged items will be reimbursed.

 

Items Purchased from Other Retailers (In Store or Online)

If you purchased Peckish products from another retailer, refunds and exchanges are handled by the retailer under their own returns policy.

For bird feeders or other non‑food items that have developed a fault, please contact Customer Services with proof of purchase and photos clearly showing the issue so we can advise on the next steps.

 

Important Information

Please contact Customer Services before returning any damaged or faulty item so we can confirm the correct procedure.

At present, we are unable to offer a collection service for returned items.

 

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–7 working days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at (enter CS Email).

 

Exceptions

Some items are not eligible for return or refund. These include:

  • Gift cards
  • Personalised or customised items
  • Bird food that has been opened or partially used, for hygiene and safety reasons
  • Items returned in a condition that is not re‑saleable

Bird food cannot be returned simply because the birds did not like it or stopped eating it once opened.

These exclusions do not affect your statutory rights. If an item arrives faulty, damaged, or not as expected, please get in touch with our Customer Services team so we can review the issue and advise the appropriate next steps.

If you are unsure whether your item can be returned, please contact us, and we will be happy to advise before you send anything back.

 

Warranties / Guarantee

Some Peckish bird feeders are supplied with a manufacturer’s guarantee. The length of the guarantee depends on the product range and is shown on the product page and on the product packaging.

These guarantees apply to manufacturing faults and defects arising during normal domestic use and start from the date of purchase.

The guarantee applies regardless of whether the feeder was purchased directly from the Peckish website or from another authorised retailer.

If you need to report a fault with a Peckish bird feeder, please contact our Customer Services team at (enter CS Email) and include:

  • Proof of purchase or order number
  • Photos clearly showing the issue
  • A brief description of the fault

Once reviewed, we will advise the next steps. Depending on the issue, this may include a replacement or another appropriate resolution under the terms of the guarantee.

Please note that bird food is not covered by a guarantee.