Terms & Conditions
1. Introduction
1.1 By ordering online or offline from Peckish, you accept the Terms & Conditions contained on the www.peckish.com website as at the date of sale. Please read these Terms carefully before placing your order and retain a copy for future reference. These Terms may be updated from time to time.
1.2 “Peckish” and associated brand logos are trademarks of Westland Horticulture Ltd, a company registered in the United Kingdom.
1.3 Orders placed via peckish.com are fulfilled by S E Marshall & Co. Ltd (trading as “Marshalls”), acting as our ecommerce and logistics partner. Peckish remains responsible for customer service, brand support, and fulfilment oversight.
2. Contact Details
2.1 If you have any queries regarding your order, delivery, products, or aftersales support, please contact us using the details below:
Customer Services: customerservice@peckishbirdfood.com
Online Order Queries: 01480 774555
Product Queries: 01480 443789
2.2 Operating hours are Monday to Friday, 10:00–16:00 (excluding public holidays).
2.3 Please note that some automated emails (including order confirmations or marketing communications) may be sent from unmanned email addresses. Replies to those mailboxes are not monitored. Always use the contact details listed above.
3. Using Our Website and Related Policies
3.1 By using this website or placing an order, you agree to be bound by these Terms & Conditions.
3.2 The following policies also apply and form part of these Terms:
- Delivery Information
- Returns Policy
- Privacy & Cookie Policy
- Website Terms of Use
3.3 Where any inconsistency arises, the specific policy relevant to your situation shall take precedence.
4. Orders and Contract Formation
4.1 When you place an order, you are making an offer to purchase the goods in your basket.
4.2 Acceptance of your order occurs when we send you a despatch confirmation email. An order acknowledgement alone does not constitute acceptance.
4.3 If we are unable to accept or fulfil your order, for example due to stock availability, pricing errors, or payment issues, we will notify you as soon as possible and provide a refund where payment has already been taken.
5. Prices, Taxes and Payment
5.1 All prices are shown in £ GBP and include VAT where applicable.
5.2 Delivery charges are displayed during checkout. Where an order is despatched in multiple parcels, only one delivery charge will be applied.
5.3 Payment methods accepted will be displayed at checkout. Payment is taken at the point your order is accepted for despatch.
6. Delivery
6.1 For in‑stock items, despatch normally occurs within 2–4 working days for orders placed Sunday to Thursday.
6.2 All deliveries are fully tracked. Tracking details will be provided in your dispatch confirmation email.
6.3 Delivery is currently available to Mainland Great Britain only. We do not currently deliver to Northern Ireland, the Channel Islands, the Republic of Ireland, or international addresses.
6.4 Where items are dispatched separately, no additional delivery charges will apply.
7. Risk, Title and Inspection
7.1 Ownership of the goods passes to you once they are despatched, provided full payment has been received.
7.2 Risk passes to you upon delivery to the address provided at checkout.
7.3 Please inspect your goods promptly on arrival and notify us of any issues so we can resolve them quickly.
8. Cancellations and Returns
8.1 If you change your mind, you may return unused items in their original condition within 30 days of receipt for a refund. Return postage costs are not refundable unless a return is requested by us.
8.2 If goods are faulty or damaged, we will repair, replace, or refund as appropriate. Where we request a return, reasonable return postage costs will be reimbursed.
8.3 Before returning any item, please contact Customer Services so we can confirm the correct returns process and address.
8.4 Your statutory consumer rights are not affected.
9. Product Guarantees
9.1 Certain products may carry a Peckish product guarantee. Any applicable guarantee period will be stated on the product packaging or product page.
9.2 Guarantees cover defects in materials or workmanship under normal domestic use and operate in addition to your statutory consumer rights.
10. Accuracy of Information and Availability
10.1 We endeavour to ensure that all product information, images, and descriptions on our website are accurate. Minor variations may occur.
10.2 All products are offered subject to availability. We reserve the right to withdraw or amend products at any time before a contract is formed.
11. Promotions and Discount Codes
11.1 All promotional offers, including discount codes and vouchers, are subject to their own terms and conditions.
11.2 Only one promotional code may be used per order unless otherwise stated. Discount codes may be withdrawn or amended at any time.
12. Liability
12.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded by law.
12.2 We are not responsible for losses that could not reasonably have been foreseen, or for business losses where goods are supplied for domestic consumer use.
12.3 Your statutory rights are not affected.
13. Events Outside Our Control
13.1 We will not be liable for any delay or failure to perform our obligations where caused by events beyond our reasonable control, including adverse weather, industrial action, carrier disruption, or changes in law.
13.2 Where such events occur, we will take reasonable steps to minimise disruption.
14. Changes to These Terms
14.1 We may update these Terms from time to time. The Terms applicable to your order are those in force at the date of purchase.
15. Governing Law
15.1 These Terms are governed by the laws of England and Wales.
15.2 Consumers may bring legal proceedings in the courts of England & Wales, Scotland, or Northern Ireland, depending on their place of residence.